Refund and Returns Policy

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Overview

Delivery Policy

1. Shipping Information

At GlowcyBag, we are committed to delivering your imported high-quality bags to you in a safe and timely manner.

2. Shipping Locations

We currently ship our products within Bangladesh.

3. Shipping Times

Delivery times may vary based on your location and product availability. Generally, we aim to process and dispatch orders within [X] business days. Once your order is dispatched, you will receive a tracking number to monitor the delivery status.

4. Shipping Charges

Shipping charges are calculated based on your order’s weight, size, and destination. The exact shipping cost will be displayed during the checkout process.

5. Delivery Partners

We partner with reliable courier services to ensure your order reaches you securely and on time.

6. Order Tracking

You can track the status of your order using the provided tracking number. If you have any questions about your order’s delivery status, please contact our customer support team.

Return and Refund Policy

1. Returns

We want you to be completely satisfied with your GlowcyBag purchase. If you are not satisfied for any reason, you may return the item(s) within [X] days of receiving your order.

2. Eligibility for Returns

To be eligible for a return, the item(s) must be in their original condition, unused, and in the same packaging as received.

3. Return Process

To initiate a return, please follow these steps:

Contact our customer support team to request a return authorization.
Pack the item(s) securely, include a copy of your order confirmation, and clearly mark the return authorization number on the package.
Ship the item(s) to the address provided by our customer support team.

4. Refunds

Once we receive and inspect your returned item(s), we will process your refund. Please allow [X] business days for the refund to appear in your account. The refund will be issued to the original payment method used for the purchase.

5. Return Shipping

Customers are responsible for the cost of return shipping, except in cases where the item(s) received were damaged or defective.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately. We will provide instructions on how to return the item for a replacement or refund.

7. Contact Information

If you have any questions or concerns regarding our delivery and return policy, please contact us at [Contact Information].

Please ensure that you adapt this content to accurately reflect your specific delivery and return procedures, including timeframes, shipping partners, and contact information. Additionally, always keep your policies transparent and easily accessible on your website to provide a seamless shopping experience for your customers.